Refund Policy

This Refund Policy explains how refunds are handled for purchases made through LunaTalk, operated by LUNAAI LABS LTD.

Company Address: Suite 12400 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

1. Subscription Refunds

Subscriptions are processed through app stores:

2. How to Cancel

• iOS: Settings → [Your Name] → Subscriptions → LunaTalk → Cancel
• Android: Play Store → Menu → Subscriptions → LunaTalk → Cancel

Cancel before the billing cycle ends to avoid charges. No partial refunds for unused time.

3. In-App Purchases

In-app purchases are generally non-refundable once consumed. Unused purchases may be refunded through the app store.

4. Direct Refunds

We may issue direct refunds for:

• Technical issues preventing access to paid features
• Unauthorized charges due to security breach
• Duplicate charges caused by system errors
• Service discontinuation

Contact support@lunatalk.ai with your purchase details.

5. Free Trial

Cancel before the trial ends to avoid charges. No refunds for forgetting to cancel.

6. Account Termination

If your account is terminated for violations, you are not entitled to refunds.

7. EU Consumer Rights

EU consumers have a 14-day withdrawal right for digital content not yet downloaded or streamed.