개인정보 처리방침

LUNAAI LABS LTD ("we", "us", or "our"), a company registered in the United Kingdom, operates the LunaTalk application and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Company Address: Suite 12400 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (email address, username, profile picture)
• Chat conversations and interaction history with AI characters
• Custom characters and content you create
• Payment and transaction information when you make purchases
• Communications with our support team
• Device information (device type, operating system, unique device identifiers)
• Usage data (features used, time spent, interaction patterns)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Personalize your experience and deliver relevant content
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Comply with legal obligations

3. Data Sharing and Third Parties

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf
• Legal Requirements: When required by law, regulation, or legal process
• Safety: To protect the rights, property, and safety of our users and the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.

5. Data Retention

We retain your personal information for as long as necessary to provide our services. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required for legal purposes.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Objection: Object to processing of your data

7. Account Deletion

You can delete your account at any time:

• In the app: Go to Settings → Account → Delete Account
• By email: Send a deletion request to support@lunatalk.ai

8. Children's Privacy

Our services are not intended for children under 13 years of age (or 16 in the EEA). We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date.